Privacy Policy

At EMÉNNA, we fully respect your privacy and are committed to managing your personal data securely, responsibly, and transparently, following the highest standards of data protection.
This policy explains what information we collect, how we use it, and what choices you have regarding the use of your data.

COOKIES

Cookies and Similar Technologies

Cookies are small information files stored in your computer’s browser. Through your browser settings, you can choose whether and how to accept cookies. However, if you choose to reject them, you may not be able to access certain features, services, or content on our website.

Pixel Tags and Information Collection

Pixel tags (also known as “web beacons” or “clear GIFs”) are tiny images or snippets of data embedded in images that can detect cookies, record the date and time a page is viewed, identify the content of the page on which they are placed, and collect similar information from your device.

For example, we may automatically collect information such as your location, type of internet connection, browser you use, date and time you access our services, the page that referred you to our website, the website you visit after leaving us, and details about how you use our services — such as visit frequency and the features you use most.

1. WEBSITE FUNCTIONALITY COOKIES

These cookies are essential for the proper operation of the website. They allow you to browse and use key features such as the shopping cart and logging into your profile. Cookies are stored locally on your computer or device and do not contain personal information. They are used to record browsing behavior, detect whether you are a new or returning visitor, and temporarily store data such as items in your shopping cart. Without them, your experience on the website may be limited.

2. ANALYTICS COOKIES

We use cookies to collect anonymous statistical data about browsing behavior, such as which pages users visit, for how long, and from which type of device. This data helps us improve the performance and content of our website.

3. USER PREFERENCE COOKIES

Certain cookies store your preferences (such as language, geographic location, or products you frequently view) so we can offer you a more personalized and enjoyable browsing or shopping experience.

The information collected through cookies does not include personal data unless you have voluntarily provided it yourself. You can configure your browser to reject or delete cookies; however, in this case, certain features of the website may not function properly.

WHO WE ARE

This is the Privacy Policy of the limited partnership company under the name EMENNA E.E. (“EMENNA”, “we”, “us”, “our”), based in Thessaloniki, Greece, at 57 Ermou Street, TIN  802257847, GEMI number 173118157000, engaged in the retail sale of cosmetics and beauty products.
We operate the website www.emenna.com and you can contact us at hello@emenna.com.

ABOUT THIS POLICY

We respect the personal data of our visitors and customers. This Policy explains how we collect, store, and use your information. By using our website, creating an account, or placing an order, you agree to the terms of this Policy and our Terms of Use. If you are under the age of 18, parental or guardian consent is required.

This Policy does not apply to third-party websites. Please make sure to read the privacy policies of any websites you may visit through links provided on our site.

COLLECTION AND USE OF PERSONAL DATA

When visiting our website or placing an order, you may be asked to provide personal data such as:
• Full name
• Shipping address
• Company name
• Business activity
• Postal code
• City/region
• Country
• VAT number
• Telephone number
• Email address

These details are collected only when you voluntarily provide them (e.g., during checkout or when subscribing to our newsletter).
We use this data solely for the following purposes:

• To process and fulfill your order
  • To send updates regarding your order
  • To create a customer profile (if you wish)
  • To send newsletters (only with your consent)

Your personal data is not stored or used for any other purposes without your consent. It is not sold, rented, or shared with third parties, except as required by law (e.g., compliance with a court order).

We only share data with trusted partners or service providers necessary to complete your order, such as payment services, shipping providers, or technical support, or when required by law. All transactions are processed through a secure connection (SSL).

All information you provide is processed securely, in compliance with applicable law and the General Data Protection Regulation – GDPR 679/2016 (and Greek Law 4624/2019 on the protection of individuals with regard to the processing of personal data).

TRANSACTIONS & PAYMENT SECURITY

Payments on our website are processed through the secure environment of Stripe, which is certified as a PCI Service Provider Level 1 – the highest and most stringent level of certification for payment providers.
We accept credit and debit cards such as Visa, Mastercard, Maestro, American Express, as well as payments via Apple Pay, Google Pay, and IRIS.

We do not store card numbers or any other payment data.
All transactions are handled by authorized payment providers in accordance with PCI-DSS standards (PCI DSS Level 1).

ACCESS, CORRECTION & DELETION OF DATA

You have the right at any time to:
• Request access to your data
• Request correction or deletion of your data
• Withdraw your consent for data processing
• Request the portability of your data

To exercise any of these rights, please contact us via email at hello@emenna.com.

SHIPPING & SERVICE IN GREECE AND ABROAD

Our company processes and ships orders within Greece as well as internationally, using partner couriers.
For the shipment of your orders, it is necessary to provide basic contact and address details. These details are shared only with our essential external partners (e.g., courier companies) and solely for the completion and delivery of your order.

USER ACCOUNT & UPDATES

Users can create a profile to save and manage their orders and personal details.
You may also subscribe to our newsletter, thereby consenting to the storage and use of your email address to send informational messages about new products, offers, and events.

Each such email includes a link for immediate unsubscribe. You can also manage your preferences through your account or by contacting us at hello@emenna.com.

PARTICIPATION IN CONTESTS & SURVEYS

From time to time, we may organize contests or surveys in which you may choose to participate voluntarily. Any information you provide for such activities will be used exclusively for that specific purpose and in accordance with this Privacy Policy. Any promotional activity requiring the collection of personal data will be accompanied by appropriate information and an option for you to give your consent.

USER RIGHTS & PROTECTION OF MINORS

Visitors or registered users have the right to access, correct or delete their personal data at any time. Additionally, they have the right to withdraw their consent to the use of their data, with effect from the moment of withdrawal onwards.

This website and the services offered through it are intended exclusively for adults. It is prohibited for minors under the age of 18 to use or visit the website or to enter into transactions.
EMENNA bears no responsibility for any visit or use of the website by minors, as it cannot verify the identity of incoming visitors/users.

TRANSFER TO THIRD PARTIES & EXTERNAL PARTNERS

In certain cases, we may need to transfer data to external partners (e.g., shipping providers, email services). We carefully choose partners who apply equivalent security policies and are contractually bound to act as data processors on our behalf.

ANONYMIZED BROWSING DATA & INTERNAL ANALYTICS – AUTOMATIC RECORDING OF USAGE DATA – ANONYMOUS TRACKING OF USER BEHAVIOR

While browsing our site, certain information is automatically recorded, such as your IP address, browser type, date and duration of visit, your actions on the site, and general behavior within the platform.
These data are anonymous and not linked to the identity of the visitor. They are used exclusively to monitor website performance and improve our functions.

INTELLECTUAL PROPERTY RIGHTS & TRADEMARK

The entire design of the website, texts, graphics, structure, and arrangement of content, including but not limited to trade names, logos, images, sounds, videos, graphics, photos, designs, software, texts, services, products or any other material displayed on this website—even if not expressly mentioned in these terms—are the intellectual and industrial property of EMENNA. They are protected under the relevant provisions of Greek law, European law, and international treaties, or constitute intellectual property of third parties for which the COMPANY has obtained permission to use exclusively for its own needs and website operation. Any copying, transfer, posting, reproduction, resale, republication or creation of derivative works based on this content, as well as any attempt to mislead the public about the real provider of the online store, is strictly prohibited. Reproduction, republishing, uploading, announcement, dissemination, transmission or any other use of the content in any way or by any means, for commercial or other purposes, is permitted only with the prior written consent of the COMPANY or any other holder of intellectual property rights. The trademarks, logos, images and distinctive signs representing our COMPANY and its products or services are exclusively trademarks and distinctive features of EMENNA, and our COMPANY is protected by applicable Greek, EU and International trademark laws, as mentioned above. Permission is granted to use the material of this website for viewing, copying, distribution and downloading solely for personal, non-commercial use, provided that no modifications are made to the material and that all relevant copyright and proprietary notices contained in the material are preserved.  This permission does not include any resale or commercial use of this website or its content, collection and use of product lists, descriptions, prices, commercial policy (discounts, coupons, etc.). Any unauthorized use or violation of the above terms will result in the automatic and immediate termination of the license, without further notice. Upon such termination, the user must immediately delete or destroy any copies of the material that have been downloaded and/or printed.

Please note that the above statement is purely indicative and not exhaustive; therefore, all acts of illegal reproduction, copying, processing, exploitation, distribution and dissemination of the contents of the website www.emenna.com are prohibited, even if not explicitly stated here in detail.

DISCLAIMER

The content of our website is provided solely for informational purposes. We bear no responsibility for actions taken based on the information provided, nor for external third-party links whose content we do not control. We do not guarantee or represent that your use of our service will be uninterrupted, secure, or error-free.

Use of the website and its content is at the user’s own risk. The Company shall not be liable for direct or indirect damages that may result from browsing the website or using the information it contains.  Therefore, the Company accepts no responsibility for damages of any kind (financial, material, or moral), loss of data, income, or any other consequence resulting from the use of the website, our products, or services. Liability is strictly limited to the extent defined by law, particularly in cases of negligence or improper use by the consumer.

The website may contain links to third-party sites that operate under their own terms and privacy policies. We are not responsible for any issues, breaches, or damages arising from these third-party sites. Any illegal content, once identified, will be immediately removed.

OTHER TERMS

The content of the website is provided solely for informational purposes and does not substitute for medical or other professional advice. For any health issues or specialized care, please consult a qualified physician or specialist. The Company bears no responsibility for decisions or actions taken based on the information provided on the website.

Our online store is not liable for any adverse effects or damages caused by the use of ordered products resulting from user error, careless or improper use of the products, or inaccurate or incomplete information. The Company shall be released from any liability, as the user is solely responsible for the damage suffered.
In case of a defective product, our liability is limited exclusively to our obligation to replace or refund it, provided the product meets the return conditions. Mandatory product labeling and composition information appear on the original container and/or inside or on the packaging of the product and are also available to the consumer upon request. All cosmetic products distributed by www.emenna.com comply with and are governed by the European Cosmetics Regulation (EC Regulation 1223/2009).

Finally, the information and advice provided by our staff concern only matters of aesthetics and do not substitute medical instructions or diagnoses. The experienced scientific staff and partners of our online store may offer users advice and information only regarding beauty and aesthetics topics. Such advice and information do not replace medical opinions, guidance, or prescriptions from qualified physicians, hospitals, diagnostic centers, etc.

POLICY UPDATES

This Privacy Policy may be amended to reflect changes in legislation or new services on our platform. We recommend reviewing it regularly for any updates.

CONTACT

For any questions regarding this Privacy Policy or to exercise your rights, you may contact us by email at hello@emenna.com.